1. How do I register?
There are five easy ways to register.
Fax: +44 207 779 8140
Tel: +44 207 779 8543
mail: logisticsemea@euromoneytraining.com
Web: www.euromoneytraining.com/emea
Mail: Euromoney Training EMEA, Nestor House
Playhouse Yard
London EC4V 5EX
UK
Once we have received your registration, we will confirm your place on your chosen course and send you your invoice.
Nearer the start of the course, you will receive a venue information letter with full course details and an administration form for you to complete and return to us.
2. How do I pay?
On receipt of an invoice, payment can be made by bank transfer, cheque or credit card.
Our bank details can be found on your invoice.
If you are paying by cheque, please ensure that you quote the relevant invoice number(s) or alternatively enclose the remittance advice, which you can find at the bottom of your invoice.
When paying by credit card we will need the following information to make the transaction: card type, card number, expiry date, name of cardholder & the verification number in the panel of the reverse of the card where the cardholder signs their name.
3. In what language are courses delivered?
All courses are delivered in English.
4. What is the dress code at the courses?
Smart-casual. No jeans or shorts please.
5. Can you help me get a visa?
If you require a visa to enter the Africa, we are able to provide you with a visa invitation letter to aid your application. Please indicate on your registration that this letter is required and it will be sent out to you as soon as payment of your course fee is received.
6. How do I get my course documentation?
You will receive a full set of course material on the first day of the course during registration.
If there is pre-course reading material, this will be sent to you before the course by email.
7. Where is the course held?
All delegates will be informed which hotel or training centre their course is to be held in approximately 3 weeks before the course in a venue information letter.
8. Course timings
Please arrive at the training venue by 08.30am on the first day. You will be asked to sign a registration list and collect a name badge. Please also bring a business card with you.
We kindly request that all delegates refrain from using mobile phones to avoid disruption during the course.
9. Are there breaks in the course?
There will be a break in the morning & afternoon for coffee and a meal provided at lunchtime. Timings may vary from course to course.
10. Is accommodation provided for me?
All African courses are on a non-residential basis, delegates are responsible for their own accommodation and should arrange this in advance unless otherwise stated. If you need assistance with this, please contact Euromoney Training directly on +44 207 779 8543.
11. Will I need to take anything with me?
We recommend that you bring a calculator and a copy of your business card. You may also be required to bring a laptop to some computer-based training programmes, however, you will be informed prior to the course if this is the case.
12. Will I get a certificate?
Yes – all delegates receive a certificate by mail after the course.
13. Course feedback
Delegate feedback is very important to us. Your comments on the course director, venue, course material, service etc. are the best way to enable us to continually improve our programmes.
14. Cancellation policy
All cancellations must be received in writing 20 working days prior to the start of the course. This policy is in place for all delegates since costs are incurred on behalf of participants prior to each course. Course fees must therefore be paid in full if a cancellation occurs within 20 working days of the start of the course. We are very happy to welcome a replacement onto the programme.
Should you require any further clarification or information concerning the above please do not hesitate to contact us.