Back Office Management Training - Harare, Zimbabwe

Dates	Location	Price	Add dates to my diary	Brochure	Register
3-6 Dec 2013	Harare, Zimbabwe	£2,850.00	Add dates	Download	Register now

This 4-day course will cover

A complete systematic control and management programme suitable for all environments
Build the correct structure for effective front, middle and back office operations optimising the use of STP and achieving settlement efficiency
Create a pre-emptive control strategy and reduce your risks, costs and errors
Develop a generic, evolutionary approach for the processing of all products
Improve the efficiency of your control, processing, settlement and reporting activities
Learn how to use a responsible management philosophy and practice which will create the environment for unequalled success
Gain the knowledge to make your back office a key revenue earner by enhancing cash management and controlling non-earning assets
Develop those essential management skills which will enable you to motivate your staff to superior performance

Course objectives

The course will provide you with a simple, but very effective, systematic control and management programme, which will greatly enhance your back office operations. By using a pre-emptive control strategy you will be able to prevent problems occurring and create the environment to develop a highly skilled, flexible and well motivated work force which provides full cover for all areas of your operation. It will show you how to make your operations fail-safe and cost effective, with a high quality performance of which you will be proud.

Course benefits

Get control of your environment, convert negative stress into positive motivation. Change problems into opportunities and create a back office team that is second to none. The philosophy of “Management by Responsibility” uses the practice
of “Enlightened Self- Interest” which will give you the opportunity to use your power to not only improve the productivity of your area and organisation, but also materially improve the lives of your staff and ultimately yourself.

Who should attend:

Senior and Middle Management
Operations Managers
Middle Office and Risk Managers
Financial and Product Control Staff
Treasury Managers
Auditors and Internal Control Officers
IT and EDP Operatives
Regulators
Compliance Staff
Accountants and Consultants
Graduate and Management Trainees

This highly rated and very practical training course has been developed by a group of very successful practitioners
and has proved its effectiveness in many differing environments. It provides a systematic approach to operational control and a simple methodology for solving difficult problems.

Day 1

Pre-emptive control, improved quality performance and productivity.
- Quality defined.
- The cost of quality.
- The quality-productivity link.
- Pre-emptive quality controls.
- Effective quality control process.
- The optimum control point.
- Key risk controls.
- Cause & effect analysis.
- Dealing with cause/avoiding effect.
- Problem escalation.
- Generic cause factors/conformity of products.
  Case study: DVD analysing major banking collapse, followed by group discussion for its relevance to back office operations and senior management.
Organisation and reporting lines.
- Separation of function: front and back office, risk control and audit.
- In line with industry standard and best practice.
  Case study: prioritising actions to ensure optimum positive effect.
- Analysing & solving problems.
- The hierarchy of problem solving.
- Empowering the people.
- Controlling the people.
Procedures.
- Production, use and maintenance.
- Control diaries/control points.
- Allocation and acceptance of responsibility.
The value of a simple skills training matrix.
Project management.
- Management by objectives.
- Use of project briefs.
- Monitoring & reporting.

Day 2

The back office as a revenue earner.
- Funding & cash management.
- Errors, fines & losses.
- Margin controls/cost reductions.
  Case study: non-earning assets control/margin controls.
Processing.
- Generic processing approach.
- Process management.
- Systematic process control.
- Control of derivative products.
Straight through processing.
- An introduction to the benefits in terms of quality, efficiency, productivity costs and the impact for back and middle offices.
Staff management.
- Effective delegation.
- Setting objectives.
- Acceptance of responsibility.
- Motivation & stress control.
- Team building/the use of peer group pressure.
- Training, job rotation & staff development.
- The use of positive reporting.
- Controlling stress.
- Effective appraisal: the performance/rewards link.
  Case study: staff appraisal - Setting objectives, monitoring performance and rewarding results fairly between staff. This case study covers comparatios, ranking, salary and bonus allocations.

Day 3

Introduction to the BIS/BASEL accord as it relates to operational risk.
- Analysis/Impact to all back office areas.
- Key points in new Basel II Capital Accord.
- Discussion on the implications for risk and control managers.
- How to build an operational risk scoring process.
- Review of the major types of operational risks.
- Measurement framework/scoring approaches.
- Workshop on KRI’s/KPI’s.
New products review.
- New products steering committee.
- Evaluating & controlling risk.
- Pre-empting problems.
Group discussion: controlling the rogue trader.
- Controlling potential rogue traders using a matrix of simple control mechanisms.
Case study: evaluating a new derivatives product - Identifying the risks inherent in a proposed new product and engineering its processing into existing work practices and procedures.
Business continuity planning.
- Review and Group discussion on the Basel committee on banking supervision for the high level.
- Principles for business continuity.
Crisis management & new product evaluation.
- How to deal with crisis.
- How to regain control.
- Risk limitation.
  Case study: controls in the money market, FX and derivatives environment - This case study involves the development of a control process which can cover all potential products, using one generic action plan.
Management information.
- Status reports.
- Comparative analysis.
- The use of visual reports.
- Structure of reports/the control pyramid.

Day 4

Case study – Allied Irish Bank (ALLFIRST): This case study will clearly highlight how a lack of proper controls, knowledge and infrastructure can have such devastating consequences. It will also show how this could have been identified and easily prevented.

The use of limits as a control mechanism.
- Guidance vs. mandatory.
- Position controls, volume, credit.
- Delivery/settlement limits.
  ‘Optional’ case study: solving complex problems (the Satellite Link). Using the skills developed on the course, delegates will be introduced to a seemingly complex, real life problem. They will use a systematic problem analysis process to identify cause elements and provide a structure for ultimate resolution and improved standards.
The role of the middle office.
- The middle office as a part of overall risk control.
- Structure.
- Reporting lines/responsibilities.
- How to control your middle office.
- The central control file.
- Expense control and the role of the middle office.
  Case study: group discussion re “the biggest fraud case in banking history” Société Générale Paris - Despite millions of US$ spent on highly developed IT and risk management systems, one person was allowed to go undetected for years building up positions of $50 billion and fantastic losses of some US$10 billion! This is just another failure in a very very long line of banking failures/crisis in which the only real difference is the size of the actual loss. This session will clearly demonstrate how the middle office/back office and other departments with responsibilities for risk could have easily prevented this fraud.
Auditors.
- How to optimise the use of auditors as part of the control process.
- Modern on-going and pro active auditing that pre-empts problem generation.
- Changing approach to auditing and risk based auditing.

Course summary and close

The course director is a senior operations manager with over 21 years' experience at management level in international banking. His responsibilities have included covering provision of support for a wide range of products including; fixed income securities, derivatives, FX, money markets, emerging markets and equities. He has also managed support areas for commodities trading mortgages.

In addition to his operations experience, he has managed the control and risk areas at major financial institutions and has been responsible for the implementation of security processing systems in London and other European cities. He previously held positions at IBJ International, San Paolo Bank, Drexel Burnham Lambert, CIBC, Cumulus Systems, Chase Manhattan Bank and Hill Samuel Investment Bank.

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Harare Hotel, Harare, Zimbabwe

This programme takes place on a non-residential basis at a central Harare hotel. Non-residential course fees include training facilities, documentation, lunches and refreshments for the duration of the programme. Delegates are responsible for arranging their own accommodation, however, a list of convenient hotels (many at specially negotiated rates) is available upon registration.

Interested in holding this course in-house? Please fill out your details and a member of our team will be in touch with more information.

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