This highly rated and practical training course has been developed by a group of successful practitioners and has proved its effectiveness in many differing environments. It provides a systematic approach to operational control and a simple methodology for solving difficult problems. The delivery style uses a highly experienced industry specialist and contains a unique blend of straight lecturing, role play and individual tutoring/counseling, specifically tailored to each delegate's individual needs.
This 4 day practitioners guide to achieving a successful and effective Back Office operation:
- A complete Systematic Control and Management Program suitable for all environments
- Build the correct structure for effective Front, Middle and Back Office Operations
- optimizing the use of STP and achieving settlement efficiency
- Create a pre-emptive control strategy and reduce your risks, costs and errors
- Develop a generic, evolutionary approach for the processing of all products
- Improve the efficiency of your control, processing, settlement and reporting activities
- Learn how to use a responsible management philosophy and practice which will create the
- environment for unequalled success
- Gain the knowledge to make your back office a key revenue earner by enhancing cash
- management and controlling non-earning assets
- Develop those essential management skills which will enable you to motivate your staff to
- superior performance
Who Should Attend
- Senior and Middle Management
- Operations Managers
- Middle Office and Risk Managers
- Financial and Product Control Staff
- Treasury Managers
- Auditors and Internal Control Officers
- IT and EDP Operatives
- Regulators
- Compliance Staff
- Accountants and Consultants
- Graduate and Management Trainees
Day 1
Pre-Emptive Control, Improved Quality Performance And Productivity
- Quality defined
- The cost of quality
- The quality-productivity link
- Pre-emptive quality controls
- Effective quality control process
- The optimum control point
- Key risk controls
- Cause & effect analysis
- Dealing with cause / avoiding effect
- Problem escalation
- Generic cause factors / conformity of products
Case Study DVD Analyzing Major Banking CollapseFollowed by group discussion for its relevance to Back Office Operations and Senior Management
Organization and Reporting Lines
Separation of function: front and back office, risk control and audit. In line with industry standard and best practice
Case Study Prioritizing actions to ensure optimum positive effectAnalyzing & solving problems
The hierarchy of problem solving
Empowering the people
Controlling the people
ProceduresProduction, use and maintenance
Control diaries / control points
Allocation and Acceptance of responsibility
The value of a simple skills training Matrix Project ManagementManagement by Objectives
Use of project briefs
Monitoring & reporting
Day2The Back Office as a Revenue Earner
- Funding & cash management
- Errors, fines & losses
- Margin controls/Cost reductions
Case StudyNon-Earning Assets control / Margin Controls
Processing
- Generic processing approach
- Process management
- Systematic process control
- Control of derivative products
STRAIGHT THROUGH PROCESSING An introduction to the benefits in terms of quality, efficiency, productivity costs and the impact for Back and Middle Offices
Staff Management
- Effective delegation
- Setting objectives
- Acceptance of responsibility
- Motivation & stress control
- Team building / the use of peer group pressure
- Training, job rotation & staff development
- The use of positive reporting
- Controlling stress
- Effective appraisal: the performance / rewards link
Case Study: Staff appraisalSetting objectives, monitoring performance and rewarding results fairly between staff. This case study covers comparatios, ranking, salary and bonus allocations
Day 3Introduction to: The BIS/BASEL Accord as it relates to Operational Risk
- Analysis / Impact to all Back Office areas
- Key points in new Basel II Capital Accord
- Discussion on the implications for Risk and Control Managers
- How to build an operational risk scoring process
- Review of the major types of operational risks
- Measurement framework / scoring approaches
- Workshop on KRI’s / KPI’s
New Products Review
- New products steering committee
- Evaluating & controlling risk
- Pre-empting problems
Group Discussion: Controlling the Rogue TraderControlling potential rogue traders using a matrix of simple control mechanisms
Case Study: Evaluating a new Derivatives ProductIdentifying the risks inherent in a proposed new product and engineering its processing into existing work practices and procedures
Business Continuity Planning
Review and Group discussion on the Basle Committee on Banking Supervision for the High Level Principles for Business Continuity.
Crisis Management & New Product Evaluation
- How to deal with crisis
- How to regain control
- Risk limitation
Case Study : Controls in the Money Market, FX and Derivatives EnvironmentThis case study involves the development of a control process which can cover all potential products, using one generic action plan
Management Information
- Status reports
- Comparative analysis
- The use of visual reports
- Structure of reports / the control pyramid
Day 4Case Study – Allied Irish Bank (ALLFIRST)This case study will clearly highlight how a lack of proper controls, knowledge and infrastructure can have such devastating consequences. It will also show how this could have been identified and easily prevented.
The use of Limits as a Control Mechanism
- Guidance vs Mandatory
- Position controls, Volume, Credit
- Delivery / settlement limits
“Optional” Case Study: Solving Complex Problems (The Satellite Link)Using the skills developed on the course, delegates will be introduced to a seemingly complex, real life problem. They will use a systematic problem analysis process to identify cause elements and provide a structure for ultimate resolution and improved standards.
The Role of the Middle Office
- The Middle Office as a part of overall risk control
- Structure
- Reporting Lines / Responsibilities
- How to control your Middle Office
- The central control file
- Expense Control and the Role of the Middle Office
Case Study: Group discussion
“The Biggest Fraud Case in Banking History” Societe Generale Paris.
Despite Millions of US$ spent on highly developed IT and Risk management systems, one person was allowed to go undetected for years building up positions of $50 billion and fantastic losses of some US$10 BILLION!
This is just another failure in a very very long line of Banking failures/crisis in which the only real difference is the size of the actual loss.
This session will clearly demonstrate how the Middle office/Back Office and other departments with responsibilities for risk could have easily prevented this fraud.
Auditors
- How to optimize the use of auditors as part of the Control Process
- Modern on-going and pro active auditing that pre empts problem generation
- Changing approach to auditing, risk based auditing.
Course Summary and Close
-
Kevin Merry
Kevin is a leading international trainer and consultant with over 27 years extensive experience with major blue chip financial institutions including JP Morgan, CIBC, Mizhuo and other leading global banks. Kevin now specialises in training and focuses on five main areas: "Operational Risk Management & Measurement", "Back Office Management", "Effective Middle Office", Auditing and "Understanding Financial Products".
Courses run by this instructor
Interested in holding this course in-house? Please fill out your details and a member of our team will be in touch with more information.
Comments
This course has now expired please email us to find out when the course will next be running.