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This course has now expired please email us to find out when the course will next be running.


Back Office Management - New York City
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The course will provide you with a simple, but very effective systematic control and management program, which will greatly enhance your back office operations. By using a pre-emptive control strategy, you will be able to prevent problems from occurring and create the environment to develop a highly skilled, flexible and well-motivated work force which provides full cover for all areas of your operation. It will show you how to make your operations fail-safe and cost effective, with a high quality performance of which you will be proud.



This highly rated and practical training course has been developed by a group of successful practitioners and has proved its effectiveness in many differing environments. It provides a systematic approach to operational control and a simple methodology for solving difficult problems. The delivery style uses a highly experienced industry specialist and contains a unique blend of straight lecturing, role play and individual tutoring/counseling, specifically tailored to each delegate's individual needs.

This 4 day practitioners guide to achieving a successful and effective Back Office operation:

  • A complete Systematic Control and Management Program suitable for all environments
  • Build the correct structure for effective Front, Middle and Back Office Operations
  • optimizing the use of STP and achieving settlement efficiency
  • Create a pre-emptive control strategy and reduce your risks, costs and errors
  • Develop a generic, evolutionary approach for the processing of all products
  • Improve the efficiency of your control, processing, settlement and reporting activities
  • Learn how to use a responsible management philosophy and practice which will create the
  • environment for unequalled success
  • Gain the knowledge to make your back office a key revenue earner by enhancing cash
  • management and controlling non-earning assets
  • Develop those essential management skills which will enable you to motivate your staff to
  • superior performance

Who Should Attend

  • Senior and Middle Management
  • Operations Managers
  • Middle Office and Risk Managers
  • Financial and Product Control Staff
  • Treasury Managers
  • Auditors and Internal Control Officers
  • IT and EDP Operatives
  • Regulators
  • Compliance Staff
  • Accountants and Consultants
  • Graduate and Management Trainees


This course has now expired please email us to find out when the course will next be running.



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