Back Office Management

£4,295 +VAT
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On this 4-day course you will learn how to streamline front to back operations, optimise STP and settlements and reduce risks

  • Course Instructor

    The course director is a senior operations manager with over 21 years' experience at management level in international banking. His responsibilities have included covering provision of support for a wide range of products including; fixed income securities, derivatives, FX, money markets, emerging markets and equities. He has also managed support areas for commodities trading mortgages.

The course will provide you with a simple, but very effective, systematic control and management programme, which will greatly enhance your back office operations. By using a pre-emptive control strategy you will be able to prevent problems occurring and create the environment to develop a highly skilled, flexible and well-motivated work force which provides full cover for all areas of your operation. It will show you how to make your operations fail-safe and cost effective, with a high quality performance of which you will be proud.

How will this course assist you

A 4-day training programme for operations managers and staff, where you will:

  • Learn how to use a responsible management philosophy and practice which will create the environment for unequalled success
  • Gain the knowledge to make your back office a key revenue earner by enhancing cash management and controlling non-earning assets
  • Develop those essential management skills which will enable you to motivate your staff to superior performance
  • Build a complete systematic control and management programme suitable for all environments
  • Build the correct structure for effective front, middle and back office operations optimising the use of STP and achieving settlement efficiency
  • Create a pre-emptive control strategy and reduce risks, costs and errors
  • Develop a generic, evolutionary approach for the processing of all products
  • Improve the efficiency of your control, processing, settlement and reporting activities

Who should attend?

  • Senior and Middle Management
  • Operations Managers
  • Middle Office and Risk Managers
  • Financial and Product Control Staff
  • Treasury Managers
  • Auditors and Internal Control Officers
  • IT and EDP Operatives
  • Regulators
  • Compliance Staff
  • Accountants and Consultants
  • Graduate and Management Trainees


Day 1

Pre-emptive control, improved quality performance and productivity

Quality defined

  • The cost of quality
  • The quality-productivity link
  • Pre-emptive quality controls
  • Effective quality control process
  • The optimum control point
  • Key risk controls
  • Cause & effect analysis
  • Dealing with cause / avoiding effect
  • Problem escalation
  • Generic cause factors / conformity of products

Case study: DVD ‘Analysing Major Banking Collapse’ followed by group discussion for its relevance to back office operations and senior management

Organisation and reporting lines

  • Separation of function: front and back office, risk control and audit
  • In line with industry standard and best practice

Case study: prioritising actions to ensure optimum positive effect

  • Analysing & solving problems
  • The hierarchy of problem solving
  • Empowering the people
  • Controlling the people


  • Production, use and maintenance
  • Control diaries / control points
  • Allocation and acceptance of responsibility

The value of a simple skills training matrix

  • Project management
  • Management by objectives
  • Use of project briefs
  • Monitoring & reporting

Day 2

The back office as a revenue earner

  • Funding & cash management
  • Errors, fines & losses
  • Margin controls / cost reductions

Case study: non-earning assets control /margin controls


  • Generic processing approach
  • Process management
  • Systematic process control
  • Control of derivative products

Straight through processing

An introduction to the benefits in terms of quality, efficiency, productivity costs and the impact for backand middle offices

Staff Management

  • Effective delegation
  • Setting objectives
  • Acceptance of responsibility
  • Motivation & stress control
  • Team building / the use of peer group pressure
  • Training, job rotation & staff development
  • The use of positive reporting
  • Controlling stress
  • Effective appraisal: the performance / rewards link

Case study: staff appraisal

Setting objectives, monitoring performance and rewarding results fairly between staff. The case study covers comparatios, ranking, salary and bonus allocations

Day 3

Introduction to: BIS / Basel Accord as it relates to operational risk

  • Analysis / impact to all back office areas
  • Key points in new Basel II capital accord
  • Discussion on the implications for risk and control managers

How to build an operational risk scoring process

  • Review of the major types of operational risks
  • Measurement framework / scoring approaches
  • Workshop on KRI’s / KPI’s

New products review

  • New products steering committee
  • Evaluating & controlling risk
  • Pre-empting problems

Group discussion: controlling the rogue trader. Control potential rogue traders by using a matrix of simple control mechanisms

Case study: evaluating a new derivatives product. Identifying the risks inherent in a proposed new product and engineering its processing into existing work practices and procedures

Business continuity planning

  • Review and group discussion on the Basel committee on banking supervision for the high level principles for business continuity
  • Crisis management & new product evaluation
  • How to deal with crisis
  • How to regain control
  • Risk limitation

 Case study: controls in the money market, FX and derivatives environment

This case study involves the development of a control process which can cover all potential products, using one generic action plan

Management Information

  • Status reports
  • Comparative analysis
  • The use of visual reports
  • Structure of reports / the control pyramid

Day 4

Case Study – Allied Irish Bank

The case study will highlight how a lack of proper controls, knowledge and infrastructure can have devastating consequences. It will also show how this could have been identified and easily prevented.

The use of limits as a control mechanism

  • Guidance vs.mandatory
  • Position controls, volume, credit
  • Delivery / settlement limits

Optional case study: solving complex problems (the satellite link)

Using the skills developed on the course, delegates will be introduced to a seemingly complex, real life problem. They will use a systematic problem analysis process to identify cause elements and provide a structure for ultimate resolution and improved standards.

The role of the middle office

  • The middle office as a part of overall risk control structure
  • Reporting lines / responsibilities
  • How to control your middle office
  • The central control file
  • Expense control and the role of the middle office

Case study: 'The biggest fraud case in banking history'

Group discussion

‘The biggest fraud case in banking history’ Société Générale in Paris. Despite millions of US $ spent on highly developed IT and risk management systems, one person was allowed to go undetected for years building up positions of $50 billion and fantastic losses of some US$10 billion! This is an example of another failure in a long line of banking failures / crisis in which the only difference is the size of the actual loss.

This session will clearly demonstrate how the middle office /back office and other departments with responsibilities forrisk could have easily prevented this fraud.


  • How to optimise the use of auditors as part of the control process
  • Modern on-going and pro active auditing that pre-empts problem generation
  • Changing approach to auditing, risk based auditing.

Course summary and close

  • The course director is a senior operations manager with over 21 years' experience at management level in international banking. His responsibilities have included covering provision of support for a wide range of products including; fixed income securities, derivatives, FX, money markets, emerging markets and equities. He has also managed support areas for commodities trading mortgages.

    In addition to his operations experience, he has managed the control and risk areas at major financial institutions and has been responsible for the implementation of security processing systems in London and other European cities. He previously held positions at IBJ International, San Paolo Bank, Drexel Burnham Lambert, CIBC, Cumulus Systems, Chase Manhattan Bank and Hill Samuel Investment Bank.

Central London Hotel Venue, London, UK

All Euromoney Training courses are held at four or five star venues in Central London, Zone 1. We strive to provide you with a training environment of the highest quality, to ensure that the whole learning experience exceeds your expectations.

Your training venue will be confirmed by one of our course administrators approximately 3-4 weeks before the course start date.

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